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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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How Success, Effort, and Emotion Affect Customer Loyalty
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The State of Customer Experience Management, 2024
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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
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Global Study: How Consumers Choose Which Company to Buy From, 2024
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NPS Starts to Stabilize in the Wake of the Pandemic
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Experience Management Trends, 2024
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The State of the XM Profession, 2024
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Getting Started: Integrating Digital into Your CX Efforts
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Global Study: Consumer Feedback Channels, 2024
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Global Study: Consumer Channel Preferences, 2024
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Top Consumer Concerns with Organizations Adopting AI
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The Evolution to Modern Experience Management
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Announcing the Updated XM Fundamentals Certification
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What Happens After a Bad Experience, 2024
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$3.7 Trillion of 2024 Global Sales are at Risk Due to Bad Customer Experiences
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The State of CX in the Retail Banking Industry
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Examining 12 Years of Consumer Trust Ratings
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