Research
Best Practices For Designing Survey Questions
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Resource Type
XM Library
Data snippet
Channel Preferences Across Multiple Activities
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Data snippet
XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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Multimedia
The XM Diffusion Cycle
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Blog
Three CX Measurement Principles That Can Help Propel EX
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Blog
Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes
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Multimedia
Webinar: Expanding XM Capabilities & Behaviors: How Goldman Sachs Leverages the XMDC
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Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Blog
Using Journey Maps to Define Listening Posts
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Research
Data Snapshot: Channel Preferences Benchmark, 2020
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Blog
Existing Metrics Aren’t Enough for Customer-Centric Strategy
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Blog
Happy CX Day! Five Ways to Celebrate
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Data snippet
Customer Experience Correlates with Future Purchase Intentions, 2020
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Launchpad
Driving Insights with X- and O-Data
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Data snippet
Effect of Success, Effort, and Emotion on Customer Trust, 2020
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Blog
Three CX Principles That Can Help Propel EX
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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