Blog
The Voice of the Community: February 2021
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Resource Type
XM Library
Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Blog
Introducing the XM Professional (XMP) Certification
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Research
Five Phases for Creating Powerful Personas
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Data snippet
Who Customers Tell About Their Experiences
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Blog
Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis
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Tool
XM Professional (XMP) Certification Handbook
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Blog
What Do Job Candidates Really Want? Good Managers!
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Blog
Research Recap: Best Practices for Designing Survey Questions
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Data snippet
Frequency of Bad Customer Experiences (by Industry)
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Blog
Modern XM Requires Less Fragmentation and More Alignment
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Launchpad
The Fundamentals of Digital Experience Management
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Blog
XM Professionals Network Highlights: January 2021
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Blog
Tapping Into Five Types of Digital X-Data Collection Mechanisms
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Blog
Stop Writing Surveys and Start Designing a Fake Report
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Data snippet
Customers’ Preferred Feedback Channels
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Blog
Take Employee Listening to the Next Level with Unstructured Listening
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Blog
Goodbye Static Brands. Introducing Modern Brand Experience Management
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