Blog
Research Recap: ROI of Customer Experience, 2020
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Resource Type
XM Library
Blog
The Five Questions of Journey-Centric Thinking
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Research
Best Practices Across the Disrupt Competency
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Data snippet
Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020
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Blog
4 Ways to Modernize Your X-Data Systems
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Multimedia
Webinar: Bringing Brand Promises to Life
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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020
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Blog
A Look Behind the Scenes at XM Institute Research
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XM Professionals Network Highlights: August 2020
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Research
Next-Level CX for B2B Companies (By Walker)
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What’s the Right Mix of O-Data and X-Data?
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Research
The Six Laws of Experience Management
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B2B CX Management Efforts Have Room to Improve
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XM Competency: Leading a Multi-Year Transformation
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Worksheet
Responsibilities of an EX Core Team: Strengths and Gaps
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Research
ROI of Customer Experience, 2020
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Blog
Are Your Experience Management Efforts Outdated? Modernize Them!
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Blog
Questions About Government CX, with Answers for All CX Programs
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