Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Resource Type
XM Library
Blog
The Five Levels of Technology Maturity for XM Programs
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Blog
The Technological Capabilities that Power an XM Platform
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Blog
Introducing the Four Technology Pillars of an Effective XM Platform
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Data snippet
CX-Centric Culture Levels, 2024
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Blog
The State of B2B Customer Experience Management, 2024
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Blog
XM Discussions: How Building Trust Improves Patient Experiences at Healthcare Organizations
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Blog
Building an Ethical and Effective Passive Employee Listening Program
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Blog
XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Research
Introducing Journey-Centric Experience Management
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Data snippet
The Gap Between Consumer Likelihood to Recommend and Their Behavior
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Blog
Best of XM Institute Content: Q2 2024
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Worksheet
Worksheet: HR Task Suitability for AI
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Research
Global Study: ROI of Customer Experience, 2024
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Data snippet
The State of Customer Experience (CX) Maturity, 2024
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Research
The Economics of Net Promoter Score, 2024
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Worksheet
Template: Value Chain Framework
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Blog
Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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