Greg Chase


Greg Chase is an XM Catalyst with Qualtrics XM Institute. He has led the successful design, development, and implementation of innovative global customer experience, culture transformation, and employee experience strategies centered around operationalizing experience and operational data to achieve greater business results. Greg has presented keynote speeches on experience management around the world and in 2019 was named one of Loyalty 360’s Top 10 Most Influential Individuals in Customer Experience & Loyalty. Prior to joining the Qualtrics XM Institute, Greg owned an award-winning global consulting practice, Experience Strategy Associates, and was the Corporate Vice President of Guest Strategy & Insights for MGM Resorts International where he acted as the executive sponsor of all CX initiatives and strategies for the entire MGM Resorts portfolio. Greg holds a Masters Degree in Organizational Psychology from Capella University and a Bachelor's Degree in Hotel & Restaurant Management from the University of Missouri-Columbia.