Mastering Customer Experience Metrics (Infographic)
15 CX Factoids: Customer Experience Efforts & ROI (Infographic)
CX ROI: Better Customer Experience = More Recommendations
Lessons in CX Excellence, 2018
CX ROI: Better Customer Experience = More Purchases
The Ultimate CX Infographic, 2017
Economics of Net Promoter Score, 2017
What Happens After a Good or Bad Experience, 2017
Customer Experience Leads to Recommendations (Charts for 20 Industries)
CX & Loyalty: a Bad Experience Decreases Spending (Charts for 20 Industries)
Lessons in CX Excellence, 2017
CX & Loyalty: Customer Experience Correlates to Buying (Charts for 20 Industries)
Want Loyal Customers? Start Talking About Their Emotions!
The (Large) Connection Between Emotion and Loyalty
Our CX Data Doesn’t Match Industry Benchmarks, Now What?
The Ultimate Customer Experience Infographic, 2015
Is Net Promoter Score a Savior or a Demon?
Seven Stages to a Data-Centric Mindset