One of the CX core competencies is Purposeful Leadership. To master this competency, a company must be able to affirmatively answer the question, “Do your leaders operate with a clear, well-articulated set of values?”
This competency is vital to achieving CX success because purposeful leaders keep their entire company moving in tandem by articulating and committing to a clear direction and set of values – one that aligns all employees’ day-to-day decisions. To master this competency, leaders must demonstrate Temkin Group’s Five P’s of Purposeful Leadership: Passionate, Persuasive, Propelling, Persistent, and Positive.
This report was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018. It has been reformatted, but no substantive changes have been made to the content.