We examined the employee experience (EX) management behaviors and practices of HR leaders from 8 different countries. Highlights from this study include:
- EX management is critical. Thirty-nine percent of HR leaders described EX as a ‘critical’ area of focus, while 46% have both ‘significant’ and ‘centralized’ EX efforts.
- Executive support for EX varies. There is a 28 percentage-point gap between the top and bottom-performing countries when it comes to both senior leaders’ support for EX and how highly they prioritize acting on employee feedback.
- Overall, France reports the highest EX capabilities. France reported the highest ratings for EX technology and culture, while Canada reported the highest for skills and competencies.
- Australian and French use insights to make ongoing improvements. Australian and French HR leaders reported make ongoing improvements to operational processes based on employee experience insights at the highest rates.
- ‘Technology limitations’ and ‘internal conflict’ are the top obstacles to EX success. More than a third of respondents cited ‘Technology limitations’ and ‘internal conflict’ as significant obstacles to their EX management efforts.
- Organizational Focus on Employee Experience
- Description of EX Efforts
- Executive Prioritization of EX
- EX Management Capabilities Self-Evaluation
- EX Management Technology Self-Evaluation
- EX Management Competencies Self-Evaluation
- EX Management Culture Self-Evaluation
- Frequency of Employee Engagement Measurement
- Prioritization of Acting on Employee Feedback
- Organizations that Frequently Generate and Act on Insights, by Country
- Top EX Management Obstacles Overall
- Top EX Management Obstacles by Country