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Why Net Promoter Score May Not Align with Business Results
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Resource Type
XM Library
Blog
A&W Canada Sparks Customer Empathy with Real-Time Feedback
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Contact Centers Must Morph into Relationship Hubs
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50 CX Tips: Simple Ideas, Powerful Results
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What Drives Net Promoter Scores (NPS) in IT?
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Net Promoter Score and Market Share for 60 Tech Vendors
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CX Mistake #5: Un-engaging New Customers
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CX Mistake #7: Obsessing About Detractors
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CX Mistake #9: Falling in Love with a Metric
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9 Recommendations for Net Promoter Score (NPS)
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8 Customer Experience Trends for 2011
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Customer Responses, from Angry to Adoring
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Meeting Expectations Is Not the Goal
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My Closing Thoughts on Net Promoter
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Introducing the 6 Laws of Customer Experience
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The Holy Grail: a Link Between Customer Experience and Loyalty
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Net Promoter and Satisfaction Battle for King of the Ring
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Blog
Are You Listening to the Voice of the Customer?
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