Research
CX in the Banking Industry
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XM Library
Research
CX in the Health Insurance Industry
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Research
CX in the Hotel Industry
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Research
CX in the Insurance Industry
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Multimedia
Webinar: 5 Ways to Transform Your Contact Center
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Research
CX in the Retail Industry
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Worksheet
CX Metrics Program: Strengths and Challenges
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Blog
2020: The Year of Insightful Actions
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Blog
New Research Shows Strong ROI of CX
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Research
ROI of Customer Experience, 2019
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Data snippet
Customer Experience Correlates with Future Purchase Intentions, 2019
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Data snippet
Customer Experience Correlates with Net Promoter® Score (NPS®), 2019
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Research
Data Snapshot: What Happens After a Bad Experience, 2019
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Data snippet
Financial Consequences of Bad Customer Experiences (by Industry), 2019
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Blog
New Research: The Global State of XM
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Blog
Stop Employees from Asking for Good Ratings
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Research
The Global State of XM, 2019
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Launchpad
Building an XM Metrics Program
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