The world’s Customer Experience leaders all have one thing in common – they’ve mastered the six Experience Management (XM) Competencies.

In this webinar, Isabelle Zdatny covers XM Institute’s CX Maturity Model. Learn how to identify your CX program’s maturity level and what you’ll need to master in order to take your program to the next level.


If you like the content of this video and would like to learn more, check out our Launchpad on Maturing Your XM Program.

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