There is an undeniable appetite among HR leaders and employee experience (EX) professionals to design and deliver consumer-grade experiences to their companies’ workforces. The field of customer experience (CX) offers a rich body of principles, practices, and measurement techniques that EX professionals can apply to enhance their employee Experience Management (XM) efforts.
In this video, Aimee Lucas, CCXP, and Benjamin Granger, Ph.D., of the Qualtrics XM Institute discuss three specific CX principles and practices that EX professionals can immediately apply in their work.
This video is the first in a series of more in-depth pieces on this topic. The second installment is a blog post on the Three CX Principles That Can Help Propel EX, the third is a blog post on Three CX Measurement Principles that Can Help Propel EX, and the fourth is a blog post on Three XM Practices That Should Differ Between EX and CX.