Research
Data Snapshot: What Happens After a Bad Experience, 2019
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Resource Type
XM Library
Research
Data Snapshot: How Consumers Give Feedback, 2019
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Research
The Global State of XM, 2019
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Research
The State of Customer Experience Management, 2019
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Research
Operationalizing XM
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Research
State of Voice of the Customer Programs, 2019
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Research
eBook: Humanizing Customer Experience
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Research
ROI of Customer Experience, 2018
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Research
Employee Engagement Competency & Maturity, 2018
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Research
What Happens After a Good or Bad Experience, 2018
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Research
The Customer Journeys That Matter the Most
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Research
Making AI Customer-Centric
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Research
The State of Customer Experience Management, 2018
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Research
Propelling Experience Design Across an Organization
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Research
Fan Experience Benchmark: U.S. Professional Sports
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Research
2018 Temkin Experience Ratings, U.S.
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Research
State of the CX Profession, 2018
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Research
eBook: The Six Laws of Customer Experience
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