To embed Experience Management (XM) as a discipline, organizations need to foster an environment that instills XM-centric mindsets and behaviors in their leaders and employees. That’s why Culture is one of the three elements of the XM Operating Framework – it can either accelerate or inhibit the spread of XM competencies and actions. However, fostering an XM-centric culture isn’t easy. It requires employees across the organization to alter how they do their day-to-day jobs.
Download this infographic for advice on how to drive XM-centric culture change. For inspiration and examples of how to lead change efforts, read the report, Introducing Employee-Engaging Transformation. To evaluate your current culture change strategies and develop plans for driving XM-centric transformation across your organization, download the tool, Leading XM-Centric Change: Strengths and Gaps.
There are two versions of this infographic – one 8.5 x 11 in and one poster-sized – available for download.
8.5 x 11 in version:
This infographic was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.