Research
What Happens After a Good or Bad Experience, 2017
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What Happens After a Good or Bad Experience, 2017
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2017 Temkin Experience Ratings, U.S.
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2017 Temkin Experience Ratings, UK
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Customer Experience Leads to Recommendations (Charts for 20 Industries)
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CX & Loyalty: a Bad Experience Decreases Spending (Charts for 20 Industries)
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CX & Loyalty: Customer Experience Correlates to Buying (Charts for 20 Industries)
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