Research
CX in the Health Insurance Industry
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Resource Type
XM Library
Research
CX in the Hotel Industry
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Research
CX in the Insurance Industry
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Research
CX in the Retail Industry
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Blog
New Research Shows Strong ROI of CX
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Research
ROI of Customer Experience, 2019
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Data snippet
Financial Consequences of Bad Customer Experiences (by Industry), 2019
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Research
Data Snapshot: What Happens After a Bad Experience, 2019
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Data snippet
Frequency of Bad Customer Experiences (by Industry), 2019
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Data snippet
XMI Customer Ratings – Overall Scores (by Industry), 2019
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Research
ROI of Customer Experience, 2018
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Research
What Happens After a Good or Bad Experience, 2018
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Research
The Customer Journeys That Matter the Most
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Blog
2018 Temkin Forgiveness Ratings: USAA and ACE Rent A Car on Top
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Blog
2018 Temkin Experience Ratings: 20 Industry Snapshots
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Blog
Temkin Experience Ratings Industry Snapshot: Streaming Media
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Blog
Temkin Experience Ratings Industry Snapshot: Investments
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Blog
Temkin Experience Ratings Industry Snapshot: Auto Dealers
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