It’s common for XM programs to start up in separate areas of an organization to support its CX, EX, PX, and BX efforts. A key feature of these programs is the governance structure put in place to provide the XM program with the appropriate decision-making, alignment, accountability, and conflict resolution.
In this Topic of the Month session, Principle XM Catalyst Aimee Lucas shares a brief presentation to take a closer look at the XM skill of Governance and explore some of the shifts XM teams can make to better coordinate XM efforts across their organizations. After the presentation, join the discussion to share your thoughts and ask questions. The discussion is open for the entire month of July.
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Watch the Topic of the Month recording and participate in the discussion online.
