Join James Scutt, XMP, XM Catalyst, for an open, weeklong Q&A session from February 20th – February 24th, 2023. This is a recurring monthly event with a subject matter expert. Join the XM Pros LinkedIn group and ask your questions on the Expert Q&A post starting on February 20th!

About James: James Scutt is a Principal XM Catalyst with Qualtrics XM Institute. Recognized as one of Europe’s leading Experience Management experts and CX Leader of the Year, James has a highly successful background spanning Government, Retail, Financial Services, and Hospitality industries. Prior to joining Qualtrics, James was Head of Customer Experience Strategy and Deployment at the UK Post Office where he successfully led customer experience transformation activity across Europe’s largest retail network of over 11,500 branches.

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