Finance Industry Event: Applying Journey Thinking to Complaint Capture
XM pros in the finance industry collect feedback from hundreds of customers every day. In order to successfully capture and address complaints, it’s important to establish a common language and align feedback with customer journeys.
Join Natasha Renaud, Head of Customer Experience at HSBC Canada, for a discussion on how they categorize complaints to line them up with journeys and establish a taxonomy that facilitates resolution.
Join us on Wednesday, October 5th at 11:00 AM ET/05:00 PM CET.