The Future of Journey Mapping:
Journey mapping has become one of the most common and popular activities in an XM professional’s repertoire. However, major changes in how organizations operate – driven both by the pandemic and by the changing XM landscape – are requiring XM professionals to adjust how they are conducting and implementing their journey mapping efforts.
Join Isabelle Zdatny, CCXP, XMP, and Kristina Kittle, VP at Walker, for an interactive discussion on the future of journey mapping, including how (and why!) to do journey mapping sessions virtually and how to bring your customer and employee journey mapping efforts together.
Join us on Wednesday, June 16th at 7:00 PM ET/9:00 AM AEST.