Evolving your CX Program into an XM Program:
The top priority for XM professionals is maturing their Experience Management (XM) program. Many XM leaders face the challenge of driving organization-wide change to expand from a CX focus to an all-encompassing XM focus.
Join Bruce Temkin, Head of the XM Institute, and XMPN Champion Jonathan Ruchman, Senior Director of Customer Experience at Brookdale Senior Living, for an interactive discussion on identifying your organization’s program maturity and the steps to drive your vision forward and evolve to the next level.
Join us on Wednesday, May 19th at 7:00 PM ET/9:00 AM AEST.