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Organizations’ Plans to Improve their Brand Experience, 2020
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Resource Type
XM Library
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Employee Experience Measurement Frequency: EX Leaders vs. EX Laggards, 2020
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Customer Experience Correlates with Future Purchase Intentions, 2019
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Customer Experience Correlates with Net Promoter® Score (NPS®), 2019
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Financial Consequences of Bad Customer Experiences (by Industry), 2019
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Customers’ Preferred Feedback Channels, 2019
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Who Customers Tell About Their Experiences, 2019
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Organizations’ Plans to Improve Their Customer Experience, 2019
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State of Customer Experience Maturity, 2019
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Quality of Customer Experience Across Different Channels, 2019
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Business Impact of Customer Experience: CX Leaders vs. CX Laggards, 2019
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Customer Experience Maturity Across the Six XM Competencies, 2019
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Frequency of Bad Customer Experiences (by Industry), 2019
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XMI Customer Ratings – Overall Scores (by Industry), 2019
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