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Who Customers Tell About Their Experiences, 2019

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Organizations’ Plans to Improve Their Customer Experience, 2019

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State of Customer Experience Maturity, 2019

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Quality of Customer Experience Across Different Channels, 2019

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Business Impact of Customer Experience: CX Leaders vs. CX Laggards, 2019

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Customer Experience Maturity Across the Six XM Competencies, 2019

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Frequency of Bad Customer Experiences (by Industry), 2019

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XMI Customer Ratings – Overall Scores(by Industry), 2019

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