Our annual benchmark study on the global state of Experience Management (XM) found that organizations with above-average customer experience (CX) and above-average employee experience perform better than their competitors in three key business areas: revenue growth, profitability, and employee retention. This study surveyed over 1,200 senior executives from organizations with 2,000 or more employees from eight different countries. For more information on XM around the world, read the full The Global State of XM, 2020 report.

To use this Data Snippet, download and include it in presentations. The graphic is free to use but must retain the copyright notice.

This content is locked

Please register to gain access to all XM Institute resources.

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from XM Institute as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to XM Institute's Terms of Service & Privacy Statement