Our annual benchmark study on the global state of Experience Management (XM) found that organizations with above-average customer experience (CX) and above-average employee experience perform better than their competitors in three key business areas: revenue growth, profitability, and employee retention. This study surveyed over 1,200 senior executives from organizations with 2,000 or more employees from eight different countries. For more information on XM around the world, read the full The Global State of XM, 2020 report.
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