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NPS Approaches Pre-Covid Rates
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NPS Approaches Pre-Covid Rates
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XMI Customer Ratings – Overall Scores, 2024 (by Industry)
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Consumer Sentiment Toward AI Evolves, 2025
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Introducing 2025, The Year of Connection
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XMI Customer Ratings – NPS, 2024 (by Industry)
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Global Study: How Consumers Share Feedback, 2025
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Global Contact Center Trends, 2025
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$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
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Global Study: Bad Experiences Across 20 Industries, 2025
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Global Study: Consumer Satisfaction and Loyalty, 2025
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Celebrate CX Day 2024 with the Experience Management Handbook
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The Five Levels of Technology Maturity for XM Programs
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The Technological Capabilities that Power an XM Platform
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Introducing the Four Technology Pillars of an Effective XM Platform
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CX-Centric Culture Levels, 2024
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The State of B2B Customer Experience Management, 2024
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XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Introducing Journey-Centric Experience Management
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