XM Pros Community
A private group for XM professionals to connect with each other while sharing and co-creating best practices.
Upcoming XM Institute Events
XM Pros Member Spotlight
Matthew Cone
CUSTOMER SERVICE PRACTICE DIRECTOR //
UWEBC
See our conversation with XM Pros member Matthew Cone, Senior Manager, Customer Service Practice Director at UWEBC!
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Rita Simmons
SENIOR MANAGER, CUSTOMER EXPERIENCE //
BLACKLINE
See our conversation with XM Pros member Rita Simmons, Senior Manager, Customer Experience at BlackLine!
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Forrest Caldwell
DIRECTOR OF CUSTOMER EXPERIENCE //
YAAMAVA' RESORT & CASINO AT SAN MANUEL
See our conversation with XM Pros member Forrest Caldwell, Director of Customer Experience at Yaamava' Resort & Casino at San Manuel
Watch Now
TOPIC OF THE MONTH
Exploring AI Trends in 2024
With the growing capabilities of generative AI, how can experience management professionals adjust their XM efforts to adapt to the changing landscape? Join Moira Dorsey, Head of XM Institute, for an interactive discussion about AI trends in 2024 and beyond.
Participate in the XM Pros community
Peer-to-Peer Networking
Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.
Virtual Meetups
Live networking sessions for XM Professionals to convene and discuss various topics, held monthly.
Local Engagement
Gatherings with other XM professionals in your region designed to help expand your local network. [Coming Soon]
Pro-to-Pro
A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals based on their interests and experience.
XM Learning Labs
A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty.
Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.