Experience Matters Blog

March 25, 2020

It’s a Perfect Time to Show Our Humanity

One of the five principles for making changes to your XM program in the current environment is to "Show Humanity." This blog post covers the three mindsets necessary for showing humanity and includes a video about elevating our collective humanity.

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March 9, 2020

XM Fireside Chat: Experience Design with Bruce Temkin and Isabelle Zdatny

Experience design isn’t just a nice-to-have activity, it’s a fundamental capability that every organization needs to embrace. In this fireside chat, Isabelle Zdatny joins Bruce Temkin to discuss Experience Design and creating innovative experiences.

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March 2, 2020

Leaders: Four Experience Design Tips to Deal with Coronavirus

How can Experience Design capabilities help leaders both make and implement the right decisions in today's environment? This blog post identifies four experience design-based tips for leaders to keep in mind throughout the current crisis.

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February 27, 2020

My Manifesto: Experience Matters

Bruce Temkin published his initial manifesto "Great Customer Experience is Free" in 2007. In this blog post, he revisits and updates this manifesto with his core learnings over the past 13 years and introduces a new manifesto - "Experience Matters."

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March 20, 2019

The Human Experience Cycle

To design better experiences, organizations need to understand how people flow through their experiences. This blog post introduces a simplified view of how people process their experiences using a model called "The Human Experience Cycle."

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March 8, 2019

Young Women Have Lowest Level of Well-Being

This blog post compares the difference in well-being across gender and age by dissecting the 2018 Temkin Well-Being Index, which includes data about how consumers rate their happiness, health, and financial security.

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February 28, 2019

The Engaging Power of Employee Feedback

This blog post examines the relationship between how well employees think their company listens to and acts on their feedback and the degree to which those employees are willing to do something good for the company.

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December 27, 2018

Closing and Welcoming the Year of Humanity

The XM Institute labeled 2018 as "The Year of Humanity." This blog post looks back on the content we published on the topic and revisits the three key mindsets individuals should focus on to promote our collective humanity.

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November 29, 2018

Employees Want to Make a Positive Impact

What motivates employees? This blog post examines data from our consumer benchmark study showing that, of the eight job characteristics respondents could choose from, "making a positive impact" is by far and away the most important.

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October 17, 2018

For Employees, a Positive Impact Means More Than Money

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