Experience Matters Blog

May 13, 2019

Six Categories of X&O Data Insights

How can organizations bring X- and O-data together to unlock new levels of intelligence? This blog post describes 6 categories of use cases for when businesses should think about combining X- and O-data to generate richer insights and understanding.

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March 20, 2019

The Human Experience Cycle

To design better experiences, organizations need to understand how people flow through their experiences. This blog post introduces a simplified view of how people process their experiences using a model called "The Human Experience Cycle."

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January 7, 2019

The Inextricable Link Between CX & EX

It is impossible for an organization to consistently deliver great customer experience with apathetic or disengaged employees. This blog post examines the data we’ve collected to understand the connection between customer and employee experience.

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