Experience Matters Blog

April 29, 2011

Three Models of B2B Customer Experience

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May 14, 2012

Net Promoter Score and Market Share for 60 Tech Vendors

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July 17, 2012

What Drives Net Promoter Scores (NPS) in IT?

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April 3, 2013

Eight FAQs About Customer Journey Mapping

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August 13, 2013

50 CX Tips: Simple Ideas, Powerful Results

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January 27, 2014

Why Net Promoter Score May Not Align with Business Results

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November 21, 2016

Business-to-Business-to-Customer (B2B2C) CX Best Practices

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November 1, 2017

Tech Vendors Receive Negatively Biased Customer Feedback (B2B)

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February 21, 2018

5 Promises That Define B2B Customer Success

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June 18, 2018

Introducing the Temkin Customer Success Index

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