Experience Matters Blog

March 16, 2020

XM Fireside Chat: XM Leadership with Bruce Temkin and Aimee Lucas

Leadership is a critical component for creating successful XM programs, which is why “Lead” is one of the six XM Competencies. In this fireside chat, Aimee Lucas joins Bruce Temkin to discuss leadership and driving XM-centric change.

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March 19, 2020

XM Fireside Chat: XM Maturity with Bruce Temkin and Benjamin Granger

Organizations don’t master Experience Management overnight, it takes several years of evolution and change. In this fireside chat, Ben Granger joins Bruce Temkin to discuss the five stages of XM maturity and how to evolve through these stages

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July 8, 2021

XM Institute’s Anniversary and the State of the XM Profession

One year after XM Institute launched XMInstitute.com with the world’s most robust Experience Management (XM) library, the monthly XM Journal, and the XM Professionals Network, new research shows that the XM profession is thriving.

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November 7, 2019

XM Versus BI: No Real Comparison

Experience Management (XM) and Business Intelligence (BI) may superficially seem similar, but a closer look shows they are nothing alike. This blog post explores four essential ways that XM is different from BI.

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October 10, 2019

Your Organization Is an Experience Factory

Experience Management (XM) isn't just important, it’s the primary function of every organization. This blog post explores what experiences even are and how companies can build the capabilities to become a thriving experience factory.

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