Experience Matters Blog

June 17, 2007

Experience-Based Differentiation

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August 23, 2007

Don’t Let Profits Replace Purpose

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January 20, 2009

Great Lessons from Aravind Eye Care

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November 17, 2016

People Aren’t Perfect, Design Around Their Biases

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October 24, 2018

Great News: Temkin Group Joins Forces with Qualtrics

Temkin Group was acquired by Qualtrics to start the Qualtrics XM Institute. This blog post looks at some of the reasons we are excited about this new opportunity and the future of Experience Management.

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November 16, 2018

Temkin Group, Qualtrics, and SAP

This blog post discusses what Qualtrics' acquisition of Temkin Group - and then SAP's subsequent acquisition of Qualtrics means for the future of Experience Management and the broader XM ecosystem.

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November 26, 2018

What’s All This About X- and O-Data?

Why are X-data and O-data so essential to organizations' XM success? This blog post provides an overview of what these two types of data are and how organizations should combine them to generate more valuable insights about people’s experiences.

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December 10, 2018

CX Leaders’ Employees Feel Prouder & More Appreciated

This blog post examines data from a survey of 5,000+ US employees where we asked them to pick a word that best describes how their job makes them feel (e.g. proud, angry) and split up their responses based on the...

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December 18, 2018

2019 XM Trends from Qualtrics Thought Leaders

This blog post highlights some key XM trends for 2019. Trends are organized into four broad categories: Humanizing through Technology, Tailoring Insights for Action, Expanding Predictive Analytics, and Authentically Living Brand Values.

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January 7, 2019

The Inextricable Link Between CX & EX

It is impossible for an organization to consistently deliver great customer experience with apathetic or disengaged employees. This blog post examines the data we’ve collected to understand the connection between customer and employee experience.

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