Experience Matters Blog

July 6, 2008

The 10 Most Overrated Brands?

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August 13, 2013

50 CX Tips: Simple Ideas, Powerful Results

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October 26, 2015

100 Customer Experience Tips in 105 Characters (or Less)

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February 18, 2016

Modernize Leadership: Shifting 8 Outdated Management Practices

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June 6, 2018

Starbucks Training Should Focus on Broken Brand Promises

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December 18, 2018

2019 XM Trends from Qualtrics Thought Leaders

This blog post highlights some key XM trends for 2019. Trends are organized into four broad categories: Humanizing through Technology, Tailoring Insights for Action, Expanding Predictive Analytics, and Authentically Living Brand Values.

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March 11, 2019

Debriefing My Qualtrics X4 Experience

In this blog post, Bruce Temkin debriefs his top moments from the 2019 Qualtrics X4 Summit, including his favorite speakers and new product offerings.

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October 21, 2019

Expansion of Experience Management and XM Professionals

This blog post looks at how organizations can embed Experience Management as an organizational discipline by expanding their efforts along two dimensions (maturity and diffusion) and by investing in XM professionals.

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November 21, 2019

New Research: The Global State of XM

This blog post highlights key findings from our research into the current state of Experience Management around the world based on a study of 1,200 senior execs from six countries: Australia, Canada, Germany, Japan, the UK, and the US.

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January 6, 2020

Six Types of Experience Data (X-Data)

One of the key building blocks of Experience Management is experience data (X-data,) which helps establish an understanding of how people think, feel, and behave. This blog post describes the six different types of X-data a company should collect.

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