Experience Matters Blog

March 12, 2020

XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey

Ensuring that your CX program delivers value is critical, which is why “Realize” is one of the six XM Competencies. In this fireside chat, Moira Dorsey joins Bruce Temkin to discuss the ROI of CX.

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March 16, 2020

XM Fireside Chat: XM Leadership with Bruce Temkin and Aimee Lucas

Leadership is a critical component for creating successful XM programs, which is why “Lead” is one of the six XM Competencies. In this fireside chat, Aimee Lucas joins Bruce Temkin to discuss leadership and driving XM-centric change.

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June 27, 2011

Yes, Enterprise Feedback Management (EFM) Is Still Dead

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August 5, 2020

Yes, It’s Time to Get Rid of Old School Employee Surveys

Intention is everything when it comes to creating effective employee listening. Is your organization designing its approach to "check the box" or to trigger thoughtful action? In this blog post, learn three ways to modernize your EX measurement.

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August 2, 2007

Your Customers Don’t Really Care That Much About You

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