Experience Matters Blog

November 19, 2021

India Tops Global Consumer Well-Being Index Of 24 Countries

In a recent global study, we calculated a Well-Being Index of consumers in 24 countries based on their level of happiness, healthiness, and financial security. India and Mexico are on top, while Japan and South Korea are on the bottom.

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December 9, 2021

The Voice of the Community: November 2021

XM Pros is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps last month’s events.

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December 13, 2021

Should You Tie Bonuses To Employee Experience Metrics?

Compensating managers and leaders for improvements in EX metrics may incentivise desired behaviors, but a poorly executed bonus program may result in rewarding the wrong behaviors and have an unintended negative impact. We provide tips on how to get this...

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December 20, 2021

Seven Limitations of eNPS As an Employee Experience Metric

​Net Promoter® Score (NPS®) is a popular customer experience metric that is starting to be used for employee experience. While we like using CX practices in EX, Qualtrics XM Institute has identified seven severe limitations for using eNPS.

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January 12, 2022

The Voice of the Community: December 2021

XM Pros is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps last month’s events.

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