Experience Matters Blog

November 30, 2010

“My Macy’s” Engages Employees

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January 18, 2018

15 CX Factoids: Customer Experience Efforts & ROI (Infographic)

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July 17, 2017

2017 Temkin Effort Ratings, U.S. & UK

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July 31, 2017

2017 Temkin Emotion Ratings, U.S. & UK

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July 5, 2017

2017 Temkin Trust Ratings, UK: Nationwide, John Lewis, and M&S Food on Top

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April 23, 2018

2018 Temkin Experience Ratings: 20 Industry Snapshots

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April 24, 2018

2018 Temkin Forgiveness Ratings: USAA and ACE Rent A Car on Top

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December 30, 2019

2020: The Year of Insightful Actions

The XM Institute named 2020 as “The Year of Insightful Action.” This blog post looks at the five trends we expect to see during the Year of Insightful Actions and how they will impact different elements of the XM Operating...

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September 10, 2020

4 Ways to Modernize Your X-Data Systems

How can you modernize your experience data? By making them operate more like operational data. In this post, we share four characteristics of how organizations measure, manage, and consume O-data that you can apply to mature your X-data systems.

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February 21, 2018

5 Promises That Define B2B Customer Success

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