Experience Matters Blog

June 9, 2020

African Americans Have Lower Well-Being, and Employers Make it Worse During COVID

This blog post looks at data from our consumer studies which shows that African Americans' overall well-being declined dramatically in 2020. It also shows that they are less satisfied with their employers' response to COVID compared to other groups.

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November 28, 2016

Amazon Makes Smart Move to Positive Employee Feedback

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April 10, 2008

Amex CEO Gains Insights from Napoleon

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March 2, 2017

An Inspiring Mission Is an Employee Magnet

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February 28, 2017

An Ugly Uber Lesson in Organizational Culture

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April 5, 2016

Analytics Obstacle to Avoid: Forgetting to Be Relevant

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April 27, 2011

Announcing the CXPA; Customer Experience Professionals Unite!

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April 8, 2020

Announcing the XM Journal

This blog post introduces the XM Institute's new monthly newsletter, The XM Journal. The XM Journal is an essential resource for XM Professionals looking to stay up to date on leading-edge XM research, tools, and community activities.

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April 7, 2020

Applying the Four P’s of XM Insights in the Current Environment

How can organizations today meet the dual challenge of addressing people’s dramatically different needs while operating in a new economic environment? This blog post covers how to apply the Four P's of XM Insights to the current environment.

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July 3, 2007

Are You Listening to the Voice of the Customer?

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