Experience Matters Blog

October 27, 2020

Three CX Measurement Principles That Can Help Propel EX

While there are important differences between the relationship employees and customers have with organizations, there are far more similarities. This article presents 3 specific CX measurement principles that will propel EX measurement efforts.

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September 22, 2020

Three CX Principles That Can Help Propel EX

HR professionals looking to a more consumer-like approach to designing and delivering experiences for employees can learn a lot from customer experience. In this post, we share three CX principles that you can adopt to propel EX management.

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April 25, 2016

Three Ideas to Re-Humanize Patient Experience

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April 29, 2021

Three Key Resources for XM Professionals: Content, Community, and Certification

It’s a great time to be an XM professional, and XM Institute provides many resources to help. We recommend that you subscribe to the monthly XM Journal, join XM Pros, and earn your XM Professional (XMP) Certification.

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April 29, 2011

Three Models of B2B Customer Experience

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May 4, 2020

Three Phases for Heading Back to Business

How can organizations balance essential new safety-oriented behaviors with the desire to return to old ways? This blog post covers the three phases organizations should plan for as they head back to business: Explore, Reorient, and Normalize.

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June 22, 2020

Three Potential XM Roles for CIOs

How can CIOs and IT Leaders approach experience management? This blog post examines the mindset required to become a transformational leader, three capabilities XM enables, and a framework for the role a CIO could take on to lead in XM.

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May 29, 2014

Three Steps For Happiness to Fuel Organizational Empathy

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December 3, 2020

Three XM Practices That Should Differ Between EX and CX

Employee experience (EX) professionals can learn much from their customer experience (CX) counterparts. But there are some cases where best practices do meaningfully differ. This article explores three such situations.

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January 5, 2021

Three XM Recommendations for 2021: The Year of Positivity

XM Institute calls on Experience Management (XM) professionals to make 2021 the year of positivity. As we approach post-COVID normalcy, XM will be critical. Follow our three recommendations to break outdated XM habits.

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