Experience Matters Blog

December 1, 2020

XM Professionals Network Highlights: November 2020

The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights XMPN growth, showcases a member, and recaps November events.

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November 2, 2020

XM Professionals Network Highlights: October 2020

The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps October’s XMPN Celebration...

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October 1, 2020

XM Professionals Network Highlights: September 2020

The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights XMPN growth, showcases a member, and recaps September events.

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November 7, 2019

XM Versus BI: No Real Comparison

Experience Management (XM) and Business Intelligence (BI) may superficially seem similar, but a closer look shows they are nothing alike. This blog post explores four essential ways that XM is different from BI.

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June 27, 2011

Yes, Enterprise Feedback Management (EFM) Is Still Dead

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August 5, 2020

Yes, It’s Time to Get Rid of Old School Employee Surveys

Intention is everything when it comes to creating effective employee listening. Is your organization designing its approach to "check the box" or to trigger thoughtful action? In this blog post, learn three ways to modernize your EX measurement.

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December 13, 2017

Young Employees Are Most Impacted by Purposeful Leaders

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March 8, 2019

Young Women Have Lowest Level of Well-Being

This blog post compares the difference in well-being across gender and age by dissecting the 2018 Temkin Well-Being Index, which includes data about how consumers rate their happiness, health, and financial security.

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August 2, 2007

Your Customers Don’t Really Care That Much About You

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October 10, 2019

Your Organization Is an Experience Factory

Experience Management (XM) isn't just important, it’s the primary function of every organization. This blog post explores what experiences even are and how companies can build the capabilities to become a thriving experience factory.

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