Voice of the Customer (VoC) programs are a critical component for many CX efforts. This infographic examines those efforts.
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.
Voice of the Customer (VoC) programs are a critical component for many CX efforts. This infographic examines those efforts.
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.