Over the last couple of months, I’ve delivered several keynote speeches. In many of them, I’ve discussed organizational empathy (often as an element within People-Centric Experience Design). One of my key messages is that happiness creates empathy.
As shown in the blog post Happy People Are More Productive Employees, happy people are more empathetic. So how do you take advantage of this information?
Here are my three simple steps:
- Be Happy. If you’re not happy, then you won’t have much capacity to think about other people, employees or customers. So how do I recommend being happy? By being grateful. A growing body of research shows that the act of being grateful actually makes people happy. So take some time every day to focus on the things that you are grateful for.
- Hire Happy People. Your organization probably screens employee candidates for professional experience, skills, and maybe even cultural fit. But those only tell a portion of the story about successful employees. If you want to build organizational empathy, screen candidates to make sure they are typically happy. Another way to say this is: Don’t hire unhappy people.
- Keep Employees Happy. HR processes focus a lot on hiring, firing, reviewing, and adjusting employees’ titles and compensation. But these are not the key drivers of employee happiness. What does motivate employees? Four intrinsic rewards: The sense of meaningfulness, choice, competence, and progress. Make sure that you focus on providing those things to your employees.
The bottom line: Happiness drives empathy.
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.