Yesterday I passed the exam to become a Certified Customer Experience Professional (CCXP). Hip hip hooray!
Since I’m very excited about this for many different reasons across a variety of dimensions, I decided to share the top 10 reasons I’m proud to be a CCXP:
- We finally have a vendor-agnostic, independently-governed professional certification to recognize the many great people who work in the field of customer experience.
- I like the way my name looks with “CCXP” at the end of it.
- The CCXP establishes a common framework around six competencies required to succeed in the CX profession: Customer-Centric Culture, Voice of the Customer, Customer Insight, and Understanding, Organizational Adoption and Accountability, Customer Experience Strategy, Experience Design, Improvement, and Innovation, Metrics, Measurement, and ROI.
- I get giddy whenever I pass any test.
- The CCXP will bring additional credibility to the entire profession, making it more common for leaders in organizations to recognize that they “need to hire some CX professionals.”
- It would have been totally embarrassing if I had failed because Parrish and I edited all of the questions.
- The CCXP will help sustain organizations’ focus and spending on CX because executives will recognize that CX is an important discipline and not a fad.
- I can now match credentials with my friends who are doctors, lawyers, and accountants.
- The CCXP will encourage professionals to build and maintain their expertise at a high level, which will raise the overall quality of output from CX professionals.
- I’m proud of the Customer Experience Professionals Association (CXPA.org) for driving this forward and making it come to fruition. I remember the moment that the board of directors decided that certification was a key priority, it was at the CXPA Insight Exchange in San Diego two years ago. Since that moment, a lot of people have volunteered their time and energy to make the CCXP a reality. It’s a wonderful accomplishment for the entire CXPA community.
The bottom line: I’m proud to be Bruce Temkin, CCXP.
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.